The professional service that we provide can be broken down into four steps as shown below. The key common aims of our usual clients include; reduced customer contact including payment of bills, retrieval of information and problem solving. Another aim is to offer these services to as many people as possible by following various accessibility guidelines.
Web on average represent
over a 90% cost saving in
comparison to face to face
enquiries"
A net saving of over £6.00 per user can be achieved (on average) when comparing a web enquiry to a face to face communication. Web delivered content also offers a considerable saving in comparison to the cost of telephone call centres and manned helpdesks. These savings are calculated on large organisations and small organisations stand to make a considerably larger saving.
in place.This is achieved through a number of differing meidums to enable a full picture of current strengths
and weakness’ and features which are lacking entirely.
- Usability for content managers/editors
- Usability in 16 key areas for web users
Using both qualitative and quantitative methods we are able to create an accurate picture of current areas of
weakness and a thorough understanding of the implications for both the user and the controlling/editing users.
We identify commonalities between our collected research and extensive experience from other projects
where we have not only consulted but also developed and constructed websites. This enables us to occupy
a unique position to observe and understand all areas of a project and provide an all encompassed
research package.This extensive research process is a key element to the entire system of improvement
and as such is something we at Dual focus heavily on to ensure accuracy and completeness.
- Usability for content managers/editors
- Usability in 16 key areas for web users
between technical issues
and effective business
solutions in a clear and
understandable way"
is chosen for the delivery of the proposed solution. We would ensure this complies with any procurement
policies, if available. At this stage our broad knowledge of the industry itself is of paramount importance
in producing the right pairing of provider with solution. Our extensive knowledge of the related
technologies combined with our well connected network of industry specialists and consultants allows us to
do this with minimal delay to timescale or deficit to budget. We always keep abreast of the current
technologies and the next best thing, making sure we are current and relevant.
Throughout implementation we are on hand to project manage, review system achievements and mediate between
the solution provider and the client to ensure the process accurately solves current weakness and causes
minimal disturbance in line with our recommendations. We will provide ongoing monitoring reports,
isk and issue logs in line with the Prince 2 methodology. After implementation Dual are happy to offer
a full report on improvements to the system via comparative data, after care and training wherever necessary.
- Reduce customer contact by having accessible, accurate and relevant information for your users in turn reducing overhead costs.
- Implement effective content management that makes it easy to keep the information and news on your site current adding value for your users.
- Create a customer focussed experience by fusing transactional functionality making online payments straightforward and accessible regardless of time or location.
- Conform to all current legislation and web standards, such as functionality, accessibility and requirements for transactions.
- Streamline communications made through the web to improve response times, information availability and positive feedback.
- Allow users to interact with your web site to encourage community, offer feedback and encourage discussion to unlock the potential of the web as an ideal medium for encouraging participation.
- The reassurance of having user friendly web communications. From users initially finding your site (through improved search engine rankings) to ease of information finding, using techniques such as A to Z listings, specialised location configured data and a competent search facility.
- Using the latest information about internet access, visitor usage and satisfaction we are able to provide significantly better marketing advice. We examine “usage” and switch from product to customer to understand the demand side and highlight trends in take up and visitor feedback.
- The main benefit being that the acumination of all the mentioned benefits plus many more will equate to a substantial saving in monetary value which will be highlighted in our final report.